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   FastIVR for Cisco

Questions and Answers

Does FastIVR for Cisco actually play the audio, or just simulates the call flow?

FastIVR for Cisco does play audio and DMTF tones using local system's audio capabilities, so developers will hear everything that the real user would hear. Using FastIVR for Cisco is similar to having a Cisco router with IVR functionality running on a laptop or a desktop computer. The only difference is that no transmission of IP packets is involved.

Does FastIVR for Cisco support tftp?

It does not support tftp as such, but it supports emulated file systems including ftp, tftp, or http. So it is possible to configure FastIVR so that tftp://some.host.com/sounds/ will actually point to some local folder which has the sound files, such that you can use "real" configuration. So when your application will try to play tftp://some.host.com/sounds/welcome.au file from your local hard drive will be played, this happens absolutely transparently for the application. This way a developer is independent of the tftp server and can work even on the internal network behind a firewall.

What AAA backend support does FastIVR for Cisco have? Does it talk to a real AAA server?

Yes, there are actually two options:

  • Communication with a real AAA Server (New version only)
  • Current version also emulates the work of the AAA subsystem, where the authentication/authorization source is local. Any possible VSA attributes you need (credit-amount, etc.) can be added.

Will FastIVR for Cisco handle very large applications that are 5000 or more lines long?

FastIVR for Cisco is perfect for this task since testing such applications involves symbol compression to get them into the 100K Cisco limit, loading the script, and restarting Cisco etc. FastIVR for Cisco uses "real" TCL environment, so we're not bound by the IOS limitations. For example, FastIVR for Cisco.tcl itself has more than 11,000 lines.

Is FastIVR for Cisco able to handle all the VSA's of Cisco?

Yes, you can configure any VSA pairs there (even your own custom ones not supported by default Cisco applications).

Is FastIVR for Cisco flexible enough to simulate some exceptions like insufficient fund, destination restrictions, long pound and so on?

This does not really apply to the FastIVR for Cisco. Insufficient fund and etc. is just a case of authorization failure (triggered in the AAA) and corresponding functionality in the IVR script. FastIVR for Cisco is just a tool which executes that script. New version of FastIVR for Cisco will be able communicate with a real AAA system, and the existing one "talks" to the local AAA source. For example, to emulate "zero balance" condition, VSA attribute "credit-amount" for that user should be set up with 0 value. Also, since we provide real TCL environment, for debugging custom functions can be used, so basically any response from the AAA can be emulated.

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